Legal
Privacy Policy
Last updated: July 2026
1. Who we are
Brilliant Tutors Academy Ltd (“we”, “us”, “our”) is a tutoring business registered in England and Wales, based in Reading, Berkshire. We are the data controller for the personal information described in this policy. This Privacy Policy explains how we collect, use, share and protect your information when you visit our website or use our services. You can contact us at any time on 01184050184 or contact@brilliant-tutors.co.uk.
2. Information we collect
2.1 Personal information
- ●Parent or guardian name, email address and phone number (when you contact us or create an account)
- ●Student information — name, date of birth, year group, gender, current school and academic needs (when you make an enquiry or book a course)
- ●Payment information — processed securely by our payment provider; we never see or store your card details
2.2 Technical information
- ●IP address and basic browser information, used to keep the website secure and to prevent abuse of our forms
- ●Essential cookies needed to keep you signed in and to remember your basket
We do not use analytics, advertising or tracking cookies, and we do not build behavioural profiles of visitors.
3. How we use your information
We use your information to:
- ●Provide our tutoring services and respond to your enquiries
- ●Process bookings and payments, and send you booking confirmations and other transactional emails
- ●Keep the website secure and prevent fraud or abuse
- ●Send marketing communications about our courses — only where you have given us your explicit consent, which you can withdraw at any time
- ●Comply with our legal and regulatory obligations
4. Information sharing
We do not sell, trade or rent your personal information. We share information only in the following circumstances:
- ●With trusted service providers who help us operate the website and deliver our services — such as payment processing, website and database hosting, account sign-in, email delivery, and enquiry and booking management. These providers act on our instructions and only process your data to provide their service to us
- ●Where you have given us your explicit consent
- ●Where required to comply with the law or a legal request
- ●In connection with a business transfer or merger
5. Children's data
We collect a child's name, date of birth, year group, gender, current school and any academic needs you tell us about, solely to arrange and deliver tutoring. This data is not sold, is not used for analytics or marketing, and is shared only with the service providers listed above for the purpose of operating bookings and enquiries. Accounts are held by parents or guardians.
6. Data retention
We keep your personal information only for as long as necessary for the purposes set out in this policy. Enquiry and contact details are kept for as long as needed to respond and for a reasonable period afterwards. Order and booking records are retained for 7 years, as required by UK tax law.
7. Data security
We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure or destruction. Payments are handled entirely by our payment provider, so your card details never reach our systems. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.
8. Your rights (UK GDPR)
Under UK data protection law you have the right to:
- ●Access the personal data we hold about you
- ●Correct inaccurate or incomplete information
- ●Request deletion of your data
- ●Object to or restrict how we process your data
- ●Request a portable copy of the data you provided
- ●Withdraw your consent to marketing at any time
To exercise any of these rights, email contact@brilliant-tutors.co.uk. You also have the right to complain to the Information Commissioner's Office (ICO) at ico.org.uk.
9. Cookies
We use essential cookies only — to keep you signed in and remember your basket. We do not use analytics or tracking cookies. See our Cookie Policy for details.
10. Changes to this policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal or regulatory reasons. We will notify you of any material changes by posting the updated policy on this page with a new “Last updated” date. We recommend checking this page periodically to stay informed about how we handle your information.